Joseph Jones – Chairman
Joseph Jones, a licensed attorney, was in private practice for more than 15 years with a large Southeastern law firm that specialized in corporate and employment law, insurance, banking and real estate. He also was involved in litigation and mediations involving many of the firm’s clients on issues concerning insurance regulations and procedures. In 1998, Mr. Jones left private practice to become general counsel for a holding company consisting of various firms specializing in communications, technology, real estate and claims administration. In 2002, he joined one entity of the holding company, Allied American Adjusting Company, and shortly thereafter was named President and Chief Executive Officer. Mr. Jones later helped re-organize Allied American Adjusting Company and merge it with a call center and telecommunications company creating what today is Allied American. Throughout his career, Mr. Jones has served on numerous business, civic and association boards. As Allied American’s CEO, he uses his experience in legal and corporate management to create a full range of business and insurance services for Allied American’s customers while being involved in a significant amount of day-to-day activities of the Company. His knowledge and experience has helped the Company and its clients understand and interpret new laws and statutes that may affect the client’s operations and procedures.
Rebecca J. Fussell – President
Becky Fussell joined Allied American in 2007. She has more than 30 years’ experience in the insurance industry, including serving as Executive Director of the Florida Windstorm Underwriting Association (FWUA) for nine years and Chief Financial Officer with Citizens Property Insurance Company in 2002 and 2003. Additionally, she served as Chief Executive Officer of Continental Systems, a full-service provider of call support services and adjuster staffing for the insurance industry. Ms. Fussell has extensive experience in public affairs, insurance regulation, finance and legislative interaction. She has made presentations before the Florida Senate Committee on Banking and Insurance and has provided the Florida House Insurance Committee with annual updates on the activities of FWUA. She worked with the members of the Senate and House Insurance Committees to provide documentation to support the development of proposed legislative changes impacting the Florida property market and the FWUA. Ms. Fussell was responsible for implementing any newly enacted Florida statute changes affecting FWUA’s claims and underwriting requirements and rating. Additionally, she has served in various capacities with the Property Insurance Plans Service Office (PIPSO), the Windstorm Insurance Network, the Residential Property Insurance Market Coordinating Council, and the Florida Property & Casualty Insurance Fraud Task Force Claims Committee.
Butch Edwards – Director of Catastrophe Operations
Butch Edwards has over twenty years of claims management experience specializing in large event and catastrophe claims operations. He served for over twelve years with Allstate Insurance Company including vendor management and quality assurance with the national catastrophe team at Allstate Insurance Company and later moving to Vendor/QA Manager at Encompass Insurance. Butch was responsible for coordinating and management of catastrophe events, including projecting staff requirements, orientation and training of adjusters, and dispatch of adjusters to storm events. In addition, he performed reinspections and file reviews, provided interpretation of policy, and ensured adjusters were in compliance with all guidelines and procedures. Butch won Allstate’s Individual Service Award twice and the Chairman’s Award two times for his outstanding performance. After retiring from Allstate and Encompass, Butch joined a large independent catastrophe claims company as Storm/QA Manager of Catastrophe Operations handling all types of large storm events throughout the U.S. Butch serves as the Director of Catastrophe Operations for Allied American and is responsible for the management of the company’s catastrophe claims and large deployment operations.
Brian Carden – Vice President of Claims
Brian joined the Allied American team in 2011 and lives in the Atlanta, GA area. Prior to entering the insurance field, Brian was a general contractor, custom builder, and developer. Brian developed multiple residential and commercial properties overseeing the project from the planning and ground breaking stages to final completion. These projects included single family homes, multi-family housing, light commercial manufacturing, and commercial retail space. Brian has been involved in multiple ventures tasked with customer relations, time management, and revenue / cost projections.
In addition to daily claims management, Brian has performed various roles including adjuster, examiner, field support, and CAT manager for numerous hurricanes, hail events, flooding, polar vortex freezing, and other loss projects. Brian’s current responsibilities include management of the commercial division, multiple regional and national residential accounts, catastrophes, and Allied American’s Quality Assurance program.
Jim Adams – Vice President of Claims
Mr. Adams has over thirty years of field and management experience in the insurance industry having been involved in claims management and consulting for various companies handling property, casualty, health, automobile and liability claims and coverage issues, including catastrophe event response. Prior to joining Allied American, Jim was with Citizens Property Insurance Company where he served as Claims Field Operations Manager.
Jim is the Claims Manager and Account Representative for one of Allied American’s larger TPA clients. Jim’s focus includes the areas of QA and implementing Allied American’s guidelines for best claims management practices and procedures. His experience and perspective from working in all facets of claims handling and administration is beneficial to Allied American as the company continues to grow and improve our services to clients.
Preston Boyles – Claims Manager
Preston Boyles has extensive experience in the insurance claims management industry having worked in all aspects of claims management and field supervision of property and casualty, liability, automobile, and catastrophe claims. Prior to joining Allied American, Preston’s responsibilities included Account Manager/Field Director of the Liberty Mutual / Safeco account overseeing the managers, team leads and adjusters in thirteen states as well as nationally for the catastrophe response. In addition, Preston worked as a team lead on the Citizens Property Insurance of Florida account.
Preston is the Claims Manager for Allied American. Preston’s concentration is developing and enhancing Allied American’s processes and procedures to provide the best management and support for the Company’s clients, examiners, adjusters, and staff.
Glenn Dossett – Quality Assurance Supervisor
Glenn has been in the insurance industry since 2001 handling all types of property and casualty claims including wind, hail, tornado, ice storms, flood, commercial, and liability. He has performed field support and Xactimate training for numerous storm events including the set up and management of Help Rooms for adjusters. Glenn has been placed in a role by various carriers to resolve claims customer service issues by meeting with contractors and insureds, collaborating estimates, and having full authority to approve loss payment checks. He has substantial experience in file reviews. In addition, Glenn has been extensively involved in handling flood claims since 2007 and has numerous flood certifications. Glenn is also a HAAG certified inspector for residential roofs and proficient in Symbility. Prior to becoming a licensed adjuster, Glenn owned and operated a restoration / construction company specializing in making repairs to homes damaged by water, flood, fire, and smoke. He has extensive training in mold, water, and smoke remediation. Glenn provides field support for Allied American’s CAT events, assists with the Company’s Quality Assurance Program, Xactimate support, and training.
James Rohmer – Chief Information Officer
James Rohmer joined Allied American in 2005. He has 26 years of experience in the Information Technology field. Mr. Rohmer has both owned and managed businesses in all areas of technology. Prior to joining Allied American, he was the Vice President of Operations for an Internet and computer services company. He is an accomplished network administrator as well as a programmer with a special emphasis on network security and R&D.
Laurie Mount – Vice President of Finance
Ms. Mount joined Allied American in the spring of 2012. She has more than 10 years of claims industry experience as a field adjuster, desk adjuster, field support manager and help room trainer. In 2011, Laurie worked inside Citizens Property Insurance Corporation as a residential desk adjuster handling large loss claims. Additionally, she has experience in CAT planning, logistics and management for numerous CAT events, the largest of which involved more than 650 adjusters. Ms. Mount has an extensive customer service and accounting background from 16 years at a large electric and gas utility company. During this time, she worked through the ranks of customer service departments, including dispatch, walk-in customer service, and various accounting and call center positions before being promoted to Customer Service Supervisor for four years. In addition, she has a bachelor’s degree in accounting and more than 30 years’ experience working in accounting and small business consulting, specializing in job cost tracking, auditing and cost containment.